When it comes to making your customers happy, providing a great nail service is paramount, however, building rapport can ensure your customers keep coming back time. A great way to build a relationship with your customers and ensure they become repeat customers is by providing a great conversation on top of a flawless mani. You most likely spend about an hour with each customer, so it can help to make the most of it. And let's be honest, it can be incredibly awkward sitting face to face with someone you don’t know very well in complete silence. Ask open-ended questions to keep the conversation going. If you’re stumped on what to talk...
