Your Questions Answered
What is the SNS dip powder system?
Dip powders are the healthy alternative to acrylics, providing a surface that is lighter, stronger, more flexible and longer-lasting than any other
solution. The nail is first coated with a light adhesive, and then dipped in pigmented powder. After the powder is applied, a top coat seals the
surface. SNS dip powders protect and nourish the natural nail with the Nutri-Plus™ system, which adds a range of vitamins and minerals to both the base coat and the powders. In addition, the SNS dip powder system avoids 13 toxic chemicals common in nail products, along with many other allergenic or harmful ingredients.
What is the difference between the SNS dip powder system and other dip powders?
Only SNS has Nutri-Plus™, a powerful combination of healthful ingredients added to the base coat and powders. In addition, SNS powders are finer milled, making for easier application and a more vivid and consistent finish. The SNS “color genius” laboratory has the most advanced system for color design, with the finest colors available. Over 400 SNS dip powder colors are offered, with matching colors for pedicures in the SNS GelStar™ and Nail Lacquer lines. SNS introduced dip powders to the nail industry over 20 years ago with the first pink and white dip powder system, and is recognized as the leading provider of this advanced product solution. In the prestigious NailPro Magazine awards, SNS has won the “Best Dip Powder System” category three years running.
Why is the SNS dip powder system healthier than other dip powders?
Consumers consistently report that their natural nails remain healthy and strong after use of SNS products. The SNS Nutri-Plus™ dip powder system nourishes and protects the natural nail with botanical oils, emollient-rich safflower, silk protein, four important vitamins (A, E, D3, B5) and beauty products. SNS powders are also non-allergenic and free of eleven other common additives, such as paraben, lanolin, and propylene glycol.
The SNS application process is almost odorless, and no UV light is needed.
Do SNS products contain toxins?
We’re serious about protecting your health. SNS products do not contain any of the following toxins found in many nail products.
- Formaldehyde resin
- Synthetic Sulfate
- Ethyl tosylamide
Are SNS products considered skin safe?
Yes, SNS products are considered skin safe for most people.
- Common preservative-free
- Topical Antibiotic
- MCI / MI-free
- Propylene glycol-free
Is the SNS Dip Powder system considered hypoallergenic?
Yes. SNS products are hypoallergenic. However, if you feel you are more sensitive than most, we recommends using a mask and gloves (and eye-goggles) when applying SNS products any nail product. Be sure your workspace is well ventilated.
Is the SNS Dip Powder system safe to use while pregnant?
SNS dip powders are designed for the health and safety of clients and nail technicians. However, please consult your physician before using any beauty product, including SNS dip powders, while pregnant.
Are SNS products cruelty-free?
Yes. All SNS products are cruelty-free and are NEVER tested on animals.
Are SNS products Vegan?
Yes. SNS products are Vegan.
How do nail and beauty professionals learn to apply the SNS dip powders?
Please follow this link to the 2020 instruction manual for professional salon application:
Please feel free to take advantage of additional training available on dedicated SNS social media channels:
Does SNS offer live training classes to nail & beauty professionals?
Yes. Please see our Academy Live training to review the live training schedule of classes and details.
Where can I find the authentic SNS social media channels?
What is the SNS Pink and White Dipping System?
The SNS Pink and White Dip Powder System creates what is sometimes known as the “French tip”. The body of the nail is dipped in pink powder, and the tip is dipped in white powder. SNS introduced the first pink and white dip powders more than 30 years ago, and continues to produce the highest quality system available for creating this classically elegant look.
Watch our Pink & White video tutorial for more details.
How do I use the French Dip Mould device?
The French Dip Mould has both a shallow end and deeper end. The shallow end helps creates a curved smile line for a French Tip. The deeper end helps create a straight smile line. See our French Dip demonstration video.
How do I prevent a lighter pink from becoming cloudy?
It’s essential to use the right amount of Gel Base: not too much and not too little. Always remember the rule: "thin and evenly." Finish each nail before moving on to the next, and don't wait too long before the next coat.
After a Pink and White service, why does the pink color sometimes turn cloudy?
The pink color usually turns cloudy because some white powder gets into it. After dipping the nails in any powder, you must tap the nails correctly to remove excess powder. Removing excess white powder around the nail will prevent it from clouding the pink color. It’s essential to hold the nail at a 90-degree angle when tapping. If the finger is straight, powder will spread back across the whole nail. Clouding may also occur because of how you apply Gel Base on top of the first layer of pink color. If you apply too much pressure, you will bring white powder from the tip to the nail bed. So, use very light pressure when applying Gel Base to the first color layer.
How do I remove a SNS Dip Powder application?
SNS Dip Powder is easy to remove
- Gently buff off the shine.
- Put 100% Acetone solution in a ZIPLOC bag with Cotton Balls or Cotton Wool.
- Place hand in the bag and have your client rub the cotton over their fingernails.
- For faster removal. Put the bag (above directions) with the hand in it, in a bowl of very warm (not too hot) water. Let soak for 5 to 10 minutes.
- See our Dip Powder Removal Video.
How do I open a glued or stuck bottle cap?
There are a few steps you can take, again but please do NOT try to force the bottles open. Our bottles are made out of glass and can cause serious injuries if they're forced open. To ensure your Gel Base, Gel Top and Brush On Glue do not get glues shut, follow these steps:
Before storing SNS Bases, Top coats and Brush-On Glue, make sure you clean the neck of your bottles and inside the caps well with acetone. This will help you prevent product buildup around the neck which could dry making your product nearly impossible to open.
SAFETY RECOMMENDATION: Always use gloves, goggles and a mask when handling SNS products: If your bottle is glued shut and you are unable to open it, we recommend soaking it in hot water for 10-15 minutes then open with a towel covering the bottle and cap. If you are still unable to open your bottles, please do NOT try to force them open.
My Gel Base and Top are glued shut, how can I prevent this from happening?
There are a few steps you can take to ensure this never happens again but please DO NOT try to force the bottles open. Our bottles are made of glass and may cause injuries if they're forced open improperly.
To ensure your Bases and Sealers last as long as possible, follow these steps:
- Before storing SNS Bases and Top coats, make sure you clean your bottle neck well with acetone. This will help you prevent product buildup around the neck which could dry making your product difficult to open.
- SAFETY RECOMMENDATION: If your bottle is glued shut and you are unable to open it, we recommend soaking it in hot water for 10-15 minutes. If you are still unable to open your bottles, please DO NOT try to force them open.
- It is important to wipe the brush after each nail application. Also, make sure the first layer of Gel Top is a quick thin layer. Allow adequate drying time before applying the second layer of Gel Top.
My dip powder top coat doesn't look shiny, how do I apply it properly?
Remember that your Sealer Dry will activate your dip powder, but it will also activate your top coat and make it shiny.
If there is too much Sealer Dry on the nail surface, the Top Coat can activate too fast and cause it to have a cloudy or matte finish. There's a quick fix, just follow these simple steps:
After filing and shaping, make sure you apply a second layer of Sealer Dry and thoroughly rub the nail with a lint-free paper towel. This will push the Sealer Dry into the nail and remove any excess from the nail surface to ensure you get the shiniest top coat!
If you don’t rub the nail, the Top Coat will come into contact with the Sealer Dry and activate, which can also cause your brush to harden. If this happens, simply replace your brush BEFORE returning it to the bottle. If you do not have a replacement brush, wipe the brush on a paper towel square before placing it back in to the Sealer Dry otherwise the product inside will activate and your bottle of Gel Top will be ruined.
Are the colors exactly what they look like on the snsnails.com store?
SNS does our best to make sure our images depict the actual color accurately. The finished color on a nail is best shown by the nail image, not by the powder color in the jar. We cannot guarantee or promise that the color is the same due to screen variability among computer monitors, laptops and phone screens.
What color choices do you currently offer?
SNS provides a full range of over 400 Gelous Colors plus 14 distinct Pink and White color formulas.
How long does a typical SNS Dip Powder application last on the nail?
If applied correctly, an SNS dip powder nail color application can last approximately 2 weeks and if you are careful with you nails up to 3 weeks without chipping, discoloring or lifting.
Can you refill an SNS Dip Powder application on nails?
P: Yes, an application can be refilled but for best results refilling is not recommended. However, if your client wants a fill you should use SNS Natural Fill.
My Gel Top is not drying—what is the cause of this?
This results from applying the Gel Top too thickly. Gel Top should be applied as thinly and quickly as possible. Avoid putting too much of the Gel Top on the brush. Take the brush out of the bottle and wipe it on a paper towel, then reinsert the brush — but only part way. Just one-third of the brush should be dipped in the Gel Top. This will ensure a thin coat that dries quickly.
How do I prevent “bubbles” from appearing on the nail?
Bubbles usually result from not applying enough Gel Base, or from dipping the nail in the powder more than once. After dipping in the powder once, it’s important to entirely coat the powder with sufficient Gel Base, all the way from the bottom to the tip of the nail.
How do I prevent the product from lifting?
Before applying Gel Base, prepare the cuticle by filing and trimming carefully. Also, make sure to never apply the Gel Base over the cuticle: keep the Gel Base approximately two hairlines away from the cuticle.
Why is the color lifting off the free edge of the nail?
Lifting here results from a failure to seal the bottom of the real nail. Water cannot go through plastic, but it can go through the real nail. If water penetrates the nail, it can cause the color to separate. You must seal under the real nail tip, not just on top of it. Review the entire technique for full details. Lifting is also a result of healthy nail growth. As the nail grows, the curvature changes and causes pressure changes that result in natural lifting due to healthy nail growth.
Why is the color lifting off the nails in the cuticle area?
Avoid applying the Gel Base onto the skin and cuticle area. The Gel Base will bond with the skin as the nails grow out. Then, water and nail growth pull at the skin and a gap appears in the cuticle area. This can be avoided by carefully applying the Gel Base to the nail bed only.
Can I use a monomer instead of SNS Sealer Dry?
SNS Sealer Dry was created especially to work with SNS dipping powders. If you use a monomer, you will make the nails more brittle and liable to crack. Another problem with using a monomer is that the nail easily turns yellow. You’re advised to always use SNS Sealer Dry with SNS dip powders.
How do I make the dip colors look as natural as possible?
The first key here is to make sure you tap away all excess powder every time you dip the finger into the color powder. Tap around the cuticle area in particular to ensure the color is close to the cuticles. Also, use a powder brush to dust away the loose powder. The second key is to ensure that the foundation is completely smooth before applying color. If the foundation is not smooth, ripples will appear in the color surface, and this looks unnatural. See the entire technique for details.
How do I avoid white spots from appearing on the nails?
White spots occur when water gets to the natural nail, making it softer. The most important step to prevent this is to seal underneath the nail, not just on top. Look for the free edge of the natural nail and seal along that edge in particular. Another cause is the client waiting too long to come back for a new nail service resulting in water reaching the natural nail bed and causing white spots.
My client complains that her nails have been turning yellow. Why did this happen?
There are two main causes of yellowing. The first is that your Sealer Dry has become contaminated. Once the Sealer Dry is three-quarters used, you should consider replacing it. Look closely to see if it is turning a little brown or yellow—these are signs that it is contaminated. When using Sealer Dry it is essential to keep the brush thoroughly clean. If you refill the same bottle with fresh Sealer Dry, you must thoroughly clean the bottle and brush first with acetone. Yellowing can also be caused by over-the-counter sunscreen products. When your client is using sunscreen products, he or she must be instructed to wipe it off the top of her nails with a wet towel before sun exposure. SNS Sunscreen is highly recommended when using the Pink and White System or light dip powder colors to prevent yellowing caused by sun or chemicals such as hair dye.
What causes fungus?
Whatever product you are using, fungus is not usually caused by the product itself. Fungus typically results from poor application technique. It can occur when water gets between the color surface and the real nail. The greatest danger of fungus is with refills, when the old product is not completely removed from the nail. Fungus can also occur if the client waits too long before coming back for a new nail service. Lifting may begin, and then water gets underneath creating a fungus problem.
My dip-powder nails have been cracking. How do I prevent this from happening?
Cracking may occur when the application is not thick enough and is therefore not sufficiently protecting the nail. You may need to apply one or two extra layers of base and dip. However, this must be done correctly: you must apply the product to the proper thickness. Cracking can also be a result of not letting the Gel Base Dip Powder layer dry sufficiently between layers before applying Sealer Dry.
How do I apply GelStar™?
- Be sure to prep the nail and lightly buff off the shine and gently push back the cuticle.
- Shape at the free edge.
- GelStar can be used alone by applying in thin layers; be sure to seal the free edge of the nail with the GelStar.
- Cure each layer for up to a minute in LED light or up to 2 minutes with a UV light.
- With proper application, your nails can last up to ten days.
- Note: Healthy GelStar™ does not require a primer for bonding.
Do I need an LED or UV light for GelStar™?
Yes, GelStar requires a UV/LED Light.
SNS offers a Hybrid UV/LED lamps, and a value Gel Polish Kit with the UV/LED Lamp and 12 Healthy GelStar colors.
Do I need the GelStar Base Coat and Top Coat?
To achieve maximum nail-wear time, SNS recommends that you apply the Healthy GelStar Base and Top Coat for the application.
How do I remove Healthy GelStar?
Using a file, rough up the top of the nail to remove the shine. Then using the foil method, soak a cotton ball in pure acetone. Cover nail with cotton ball and wrap nail in foil. Wait 5 minutes and check and repeat if necessary. See our instructional video on removal:
Where can I find the SNS product safety data forms (SDS)?
See our SDS forms and other product resources here.
What payment methods do you accept?
We currently accept Visa, MasterCard, Discover and American Express.
How do I know if my order was placed?
Once you complete your order, you will be sent a confirmation email to the email address associated with your account.
Can I modify or cancel an order after I've placed it?
We understand if you have added one too many items to your cart or changed your mind about a color after you have placed an order. If you make an error please email email@example.com immediately and we will do our best to cancel or change the order.
Our offices are open Monday through Friday from 8:00 am to 4:00 pm ET, except for holidays. If you place your order after office hours, we will process your order change or cancellation on Monday after 8:00 AM and email you to confirm the change or cancellation. Again, please contact our customer service team via email at firstname.lastname@example.org for any address change, email change, or cancellation.
Can sale or discontinued items be returned?
All sale or discontinued items are considered “Final Sale” and cannot be returned.
What is your return policy?
If you are not completely satisfied with any unopened items, we will happily accept a return within 14 days of your receipt of the order—in exchange for an SNS store credit applied to your account. Due to hygiene, safety, and cleanliness standards, products must be returned unused, unopened, and in the same condition that you received them.
See our full Return and Shipping Policy for more info.
What if I receive a damaged product?
Although we certainly hope there is no damage during the shipping of your SNS products, we will happily assist you if there is an issue.
If you notice any problem with your order on arrival, please fill out a Return Request.
- Log in to your account with SNS, click on My Orders. Choose the order that has the item(s) you'd like to return and click Return. Fill out the Return form.
- Include (upload) a photograph of the damaged item(s) as well as the damaged/defective items, box, etc.
- Please make sure to send a photo of the bottom of the product.
We will do our very best to handle your service issues on a case-by-case basis and to help ensure your satisfaction.
Before ordering any product, please be sure to read the SNS Shipping, Returns & Refunds Policy. https://distributor.snsnails.com/return-policy
How much is shipping?
Our flat shipping rate is $4.99 however shipping is free if your (net) order is $49 or more (after any discounts and not including tax).
How soon will my order ship?
You can expect your products to ship within 3-5 business days (M-F not including weekends and holidays).
SNS is closed on weekends and major holidays. Any orders we receive after 12:00 Noon on Friday ET will be processed on the following Monday and shipped out no later than the following Wednesday.
Although many orders arrive sooner, please allow 6-10 business days for your order to arrive.
Please note: Our top priority is the health and safety of our staff and customers, so we have redesigned our shipping center to comply with all state and federal mandates regarding OSHA/PPE guidelines. Occasionally this may create a slight delay in our processing time. As soon as your order ships you will receive an email confirmation along with a tracking number.
Note: If we find that we have two or more shipping problems to your address, (for example, FedEx confirms delivery but you claim the package was not received) we will ask you to supply another physical address or require signature for any order regardless of invoice total.
When will I receive my order?
We ship using USPS or FedEx from our facility in Orlando, FL. You will receive a tracking number with your shipment notification, or can view it in your account on snsnails.com under My Orders. Although many orders arrive sooner, please allow 6-10 business days for your order to arrive.
Do you ship outside the United States?
No we do not ship out of the USA at this time.
Do you ship to P.O. Boxes or APO addresses?
No, we do not currently ship to PO Boxes or APO addresses.