FAQs for Consumers
Your Questions Answered
What is the SNS dip powder system?
Dip powders are the healthy alternative to acrylics, providing a surface that is lighter, stronger, more flexible and longer-lasting than any other
solution. The nail is first coated with a light adhesive, and then dipped in pigmented powder. After the powder is applied, a top coat seals the
surface. SNS dip powders protect and nourish the natural nail with the Nutri-Plus™ system, which adds a range of vitamins and minerals to both the base coat and the powders. In addition, the SNS dip powder system avoids 13 toxic chemicals common in nail products, along with many other allergenic or harmful ingredients.
What is the difference between the SNS dip powder system and other dip powders?
Only SNS has Nutri-Plus™, a powerful combination of healthful ingredients added to the base coat and powders. In addition, SNS powders are finer milled, making for easier application and a more vivid and consistent finish. The SNS “color genius” laboratory has the most advanced system for color design, with the finest colors available. Over 400 SNS dip powder colors are offered, with matching colors for pedicures in the SNS GelStar™ and Nail Lacquer lines. SNS introduced dip powders to the nail industry over 20 years ago with the first pink and white dip powder system, and is recognized as the leading provider of this advanced product solution. In the prestigious NailPro Magazine awards, SNS has won the “Best Dip Powder System” category three years running.
Why is the SNS dip powder system healthier than other dip powders?
Consumers consistently report that their natural nails remain healthy and strong after use of SNS products. The SNS Nutri-Plus™ dip powder system nourishes and protects the natural nail with botanical oils, emollient-rich safflower, silk protein, four important vitamins (A, E, D3, B5) and beauty products. SNS powders are also non-allergenic and free of eleven other common additives, such as paraben, lanolin, and propylene glycol.
The SNS application process is almost odorless, and no UV light is needed.
Do SNS products contain toxins?
We’re serious about protecting your health. SNS products do not contain any of the following toxins found in many nail products.
- Formaldehyde resin
- Synthetic Sulfate
- Ethyl tosylamide
Are SNS products considered skin safe?
Yes, SNS products are considered skin safe for most people.
- Common preservative-free
- Topical Antibiotic
- MCI / MI-free
- Propylene glycol-free
Is the SNS Dip Powder system considered hypoallergenic?
Yes. SNS products are hypoallergenic. However, if you feel you are more sensitive than most, we recommends using a mask and gloves (and eye-goggles) when applying SNS products any nail product. Be sure your workspace is well ventilated.
Is the SNS Dip Powder system safe to use while pregnant?
SNS dip powders are designed for the health and safety of clients and nail technicians. However, please consult your physician before using any beauty product, including SNS dip powders, while pregnant.
Are SNS products cruelty-free?
Yes. All SNS products are cruelty-free and are NEVER tested on animals.
Are SNS products Vegan?
Yes. SNS products are Vegan.
How do DIY nail enthusiasts learn to apply the SNS dip powders?
Please see our Dip Powder application guide created especially for DIY nail enthusiasts:
Also watch our tutorials created especially for DIY nail enthusiasts:
Please feel free to take advantage of additional training available on dedicated SNS social media channels:
- SNS YouTube Channel: https://www.youtube.com/watch?v=l1xUo_tDBXo
- IG: https://www.instagram.com/snsnailsofficial
- FB: https://www.facebook.com/snsnailsofficial
- Pinterest: https://www.pinterest.com/snsnailsofficial
- TikTok: https://www.tiktok.com/@snsnailsoficial
Where can I find the authentic SNS social media channels?
What is the SNS Pink and White Dipping System?
The SNS Pink and White Dip Powder System creates what is sometimes known as the “French tip”. The body of the nail is dipped in pink powder, and the tip is dipped in white powder. SNS introduced the first pink and white dip powders more than 30 years ago, and continues to produce the highest quality system available for creating this classically elegant look.
Watch our French manicure dip video tutorial.
How do I use the French Dip Mould device?
See our FRENCH MANICURE Dip Powder Nail Kit Video Tutorial created especially for DIY nail enthusiasts.
How do I remove a SNS Dip Powder application at home?
SNS Dip Powder is easy to remove:
- Trim nails to desired length.
- Carefully buff off shine, making sure not to touch the natural nail with the file.
- Optional: cover cuticles with Signature Serum.
- Wrap each finger in acetone-soaked cotton wool, covered with foil. We recommend double foil wrapping to trap in more heat. This will activate the toner and prevent the acetone from leaking out of the foil.
- Allow to soak off for 10 minutes, rewrap and check every 5 minutes. Use the cotton wool and rub the nails in a circular motion.T he old nail product should be soft and sticky but should remove easily when rubbed off with light pressure. Do not force, pick, or pry off the old product. Doing so can cause damage to the nail.
- Optional: Massage Signature Serum gently into nails and cuticles.
See our How to Remove Dip Powder video.
How do I open a glued or stuck bottle cap?
There are a few steps you can take, again but please do NOT try to force the bottles open. Our bottles are made out of glass and can cause serious injuries if they're forced open. To ensure your Gel Base, Gel Top and Brush On Glue do not get glues shut, follow these steps:
Before storing SNS Bases, Top coats and Brush-On Glue, make sure you clean the neck of your bottles and inside the caps well with acetone. This will help you prevent product buildup around the neck which could dry making your product nearly impossible to open.
SAFETY RECOMMENDATION: Always use gloves, goggles and a mask when handling SNS products: If your bottle is glued shut and you are unable to open it, we recommend soaking it in hot water for 10-15 minutes then open with a towel covering the bottle and cap. If you are still unable to open your bottles, please do NOT try to force them open.
My Dip Base or Dip Top Coat lid is glued shut, how can I prevent this from happening?
There are a few steps you can take to ensure this never happens again but please DO NOT try to force the bottles open. Our bottles are made of glass and may cause injuries if they're forced or opened improperly.
To ensure your Dip Base or Dip Top Coat last as long as possible, follow these steps:
- Before storing Dip Base or Dip Top Coat, make sure you clean each bottle neck well with a paper towel and acetone. This will help you prevent product buildup around the bottle neck which could your product difficult to open.
- SAFETY RECOMMENDATION: If your bottle is glued shut and you are unable to open it, we recommend soaking it in hot water for 10-15 minutes. If you are still unable to open your bottles, please DO NOT try to force them open.
- It is important to wipe your brush (on a paper towel) after each nail application. Also, make sure the first layer of Dip Top Coat is a quick thin layer. Allow adequate drying time before applying the second layer of Dip Base or Dip Top Coat.
Are the colors exactly what they look like on the snsnails.com store?
SNS does our best to make sure our images depict the actual color accurately. The finished color on a nail is best shown by the nail image, not by the powder color in the jar. We cannot guarantee or promise that the color is the same due to screen variability among computer monitors, laptops and phone screens.
What color choices do you currently offer?
SNS provides an exciting array of over 100 of our top-selling Dip Powder Colors including French Manicure color formulas.
How long does a typical SNS Dip Powder application last on the nail?
If applied correctly, an SNS dip powder nail color application can last approximately 2 weeks and if you are careful with you nails up to 3 weeks without chipping, discoloring or lifting.
Can you refill an SNS Dip Powder application on nails?
SNS does not recommend dip powder nail refills. The previous application should always be removed prior to a “fresh” SNS dip powder application.
What causes fungus?
Whatever product you are using, fungus is not usually caused by the product itself. Fungus typically results from poor application technique. It can occur when water gets between the color surface and the real nail.
Where can I find the SNS product safety data forms (SDS)?
Find the SDS forms and other product resources here.
What payment methods do you accept?
We currently accept Visa, MasterCard, Discover and American Express.
How do I know if my order was placed?
Once you complete your order, you will be sent a confirmation email to the email address associated with your account.
Can I modify or cancel an order after I've placed it?
We understand if you have added one too many items to your cart or changed your mind about a color after you have placed an order. If you make an error please email firstname.lastname@example.org immediately and we will do our best to cancel or change the order.
Our offices are open Monday through Friday from 8:00 am to 4:00 pm ET, except for holidays. If you place your order after office hours, we will process your order change or cancellation on Monday after 8:00 AM and email you to confirm the change or cancellation. Again, please contact our customer service team via email at email@example.com for any address change, email change, or cancellation.
Can sale or discontinued items be returned?
All sale or discontinued items are considered “Final Sale” and cannot be returned.
What is your return policy?
If you are not completely satisfied with any unopened items, we will happily accept a return within 30 days of your receipt of the order—in exchange for an SNS store credit applied to your account. Due to hygiene, safety, and cleanliness standards, products must be returned unused, unopened, and in the same condition that you received them.
See our full Return and Shipping Policy for more info.
What if I receive a damaged product?
Although we certainly hope there is no damage during the shipping of your SNS products, we will happily assist you if there is an issue.
If you notice any problem with your order on arrival, please fill out a Return Request.
- Log in to your account with SNS, click on My Orders. Choose the order that has the item(s) you'd like to return and click Return. Fill out the Return form.
- Include (upload) a photograph of the damaged item(s) as well as the damaged/defective items, box, etc.
- Please make sure to send a photo of the bottom of the product.
We will do our very best to handle your service issues on a case-by-case basis and to help ensure your satisfaction.
Before ordering any product, please be sure to read the SNS Shipping, Returns & Refunds Policy. https://distributor.snsnails.com/return-policy
How much is shipping?
Our flat shipping rate is $4.99 however shipping is free if your (net) order is $49 or more (after any discounts and not including tax).
How soon will my order ship?
You can expect your products to ship within 3-5 business days (M-F not including weekends and holidays).
SNS is closed on weekends and major holidays. Any orders we receive after 12:00 Noon on Friday ET will be processed on the following Monday and shipped out no later than the following Wednesday.
Although many orders arrive sooner, please allow 6-10 business days for your order to arrive.
Please note: Our top priority is the health and safety of our staff and customers, so we have redesigned our shipping center to comply with all state and federal mandates regarding OSHA/PPE guidelines. Occasionally this may create a slight delay in our processing time. As soon as your order ships you will receive an email confirmation along with a tracking number.
Note: If we find that we have two or more shipping problems to your address, (for example, FedEx confirms delivery but you claim the package was not received) we will ask you to supply another physical address or require signature for any order regardless of invoice total.
When will I receive my order?
We ship using USPS or FedEx from our facility in Orlando, FL. You will receive a tracking number with your shipment notification, or can view it in your account on snsnails.com under My Orders. Although many orders arrive sooner, please allow 6-10 business days for your order to arrive.
Do you ship outside the United States?
No, we do not ship out of the US at this time. Additionally, we do not ship currently to Puerto Rico.
Do you ship to P.O. Boxes or APO addresses?
No, we do not currently ship to PO Boxes or APO addresses.