SNS Return / Exchange Policy
SNS SHIPPING POLICY
SNS is closed on weekends and major holidays. Any orders we receive after 12:00 Noon on Friday, Saturday, and Sunday will be processed on the following Monday and shipped out no later than the following Wednesday.
Although many orders arrive sooner, please allow 6-10 business days for your order to arrive.
Free Shipping is available on all orders (net) over $75.00 not including sales tax and shipping.
Note: International shipping is currently unavailable.
RETURNS & REFUNDS POLICY
If you are not completely satisfied with any unopened items, we will happily accept a return within 14 days of your receipt of the order—in exchange for an SNS gift card or credit applied to your account.
Due to hygiene, safety, and cleanliness standards all items must be returned unused, unopened, and in the same condition that you received the item.
Initiate a return directly from your order in your account. Locate the order that you want to return by clicking My Account > My Orders. Click the Return option and fill out the Return Form.
Once your Return Form is received and approved by SNS customer service, you will receive an email with instructions on how and where to send your return items.
Reminder: Returned Products must arrive in new condition, unused and unopened. SNS DOES NOT ACCEPT RETURNS ON OPENED DIP POWDERS.
Ship your items to the address provided in the email once your return request is approved. Customer is responsible for shipping any items back to SNS. For return items valued over $75, we recommend using a trackable shipping service and/or purchasing shipping insurance. We cannot guarantee that SNS will receive your returned item.
Customer service will issue your refund in the form of SNS Nails store credit or gift card.
Please allow seven (7) business days for your return order to be fully processed once we receive it. During peak seasons, please allow extra return processing time due to higher than normal volumes. You’ll receive an email confirmation once your return is received and your store credit is available.
All original shipping fees or return shipping charges are non-refundable .
With limited exceptions, all returns are refunded via store credit or a gift card and will be available within (7) seven business days from the day we receive your return package. SNS Nails does not issue store credit for original shipping charges or return shipping charges.
FINAL SALE ITEMS
All sale, discounted, or bundled items are considered Final Sale and cannot be returned for store credit.
Although we certainly hope there is no damage during the shipping of your SNS products, we will happily assist you if there is an issue. If you notice any problem with your order on arrival, please initiate a return through your order located in your account under My Orders.
We will do our very best to handle your service issues on a case-by-case basis and to help ensure your satisfaction.